The General Manager provides strategic leadership for a large property or portfolio, driving exceptional service, operational excellence, and strong financial performance. This role focuses on developing and empowering on-site teams—cultivating talent, fostering growth, and building a high-performing culture.

Hospitality at Work values integrity, innovation, and respect, and strives to create an inclusive, collaborative environment where employees thrive. The General Manager champions these values, models positive behaviors, and promotes a workplace where every team member feels supported and motivated to excel.

Team development and culture are central: the General Manager invests in professional growth and creates an environment that inspires engagement, innovation, and long-term success.

The following duties may be performed personally or through delegation to property staff.

• Strategic Oversight & Leadership:
  • Set clear expectations and objectives for property management teams, ensuring alignment with ownership goals, company standards, and legal requirements.
  • Foster a positive, inclusive culture by mentoring team leaders and promoting professional development at all levels.
  • Lead the implementation of operational strategies and action plans, monitoring progress and results through regular reporting and review.
• Team Development & Accountability:
  • Prioritize the growth and development of teams by providing ongoing coaching, feedback, and opportunities for advancement.
  • Conduct regular meetings with team leaders to review operational metrics, address challenges, celebrate successes, and identify development needs.
  • Ensure teams adhere to company policies, procedures, and customer service standards, and encourage continuous learning and improvement.
• Business Development & Market Analysis:
  • Oversee leasing activities, ensuring the negotiated lease terms align with the owner's business plan and investment objectives.
  • Maintain awareness of market trends, competitive properties, and area demographics, adapting strategies as needed.  Establish relationships with local brokerage firms and personnel. 
  • Work with the business development team to develop new opportunities and cross-sell services to existing clients as appropriate.
• Financial Performance & Reporting:
  • Review and approve budgets, business plans, and financial reports prepared by teams, ensuring accuracy and alignment with objectives. Work to maximize each property’s value. 
  • Monitor cost control measures and capital improvement projects, providing oversight and strategic direction.
• Customer Service & Tenant Relations:
  • Ensure teams deliver a customer-focused experience, resolve tenant issues promptly, and achieve satisfaction goals.
  • Oversee the implementation of tenant engagement programs and annual customer service surveys.
  • Meet with owners and asset managers to learn about their goals and to ensure consistent adherence to those goals. 
• Compliance & Risk Management:
  • Ensure teams maintain compliance with contracts, regulations, and emergency preparedness protocols.
  • Oversee the resolution of after-hours emergencies and risk management initiatives through team leaders.
• Transitions
  • Responsible for property transitions within the region.  Coordinate hiring, onboarding, and working with new staff to stabilize operations.  In situations where a Property Manager leaves, or a new building transitions into the portfolio, the GM will step in as Property Manager until staffing has been resolved and onboarded. 
• Quality Control:
  • Ensure that properties are maintained in a first-class condition – including performing routine site inspections. Coordinate maintenance staff and vendors to ensure satisfactory function and appearance of the property.

Personally or through delegation through subordinate(s):

• Successfully implement the property specific business plan, including operational/client goals, budgets, and cash flow objectives.  
• Develop and implement cost control procedures to ensure operating costs are within budget guidelines.  Purchase supplies, materials and equipment pursuant to approved budget.
• Create a positive, customer-service focused environment for client, staff and tenants. Develop and implement a comprehensive customer service program including but not limited to, personal contact with tenants, resolving issues in a service-oriented manner and overseeing activities to promote tenant satisfaction. Implement and achieve Company customer service program target goals related to the annual Kingsley Customer Service Survey, if applicable.
• Retain ultimate responsibility for the successful and timely resolution of all after-hours emergencies. 
• Interface with third-party owners, ensuring contract compliance, and accurate and timely reporting.
• Direct and coordinate staff and vendors to ensure prompt resolution of all tenant service requests.
• Develop and/or maintain/update as necessary, property site rules and regulations, building standards, tenant handbook, stacking plans, rent roll, security procedures, emergency preparedness programs, insurance and tenant information.
• Oversee the bidding, hiring, and annual review of all contracts in accordance with client requirements, Company policies and guidelines.
• Oversee the preparation of all monthly and annual financial reports, operating budgets, business plans, operating expense reconciliations, and other documents in accordance with the management agreement.
• Contract/coordinate/oversee all tenant improvements, major R&M work and capital improvement plans, bids, contracts and work.

• Bachelor’s degree or equivalent experience (15+ years in property management or related field).
• CPM, RPA, or CSM designation preferred.
• Current California real estate salesperson license required.
• Demonstrated experience in team leadership, supervision, and strategic oversight, with a proven track record of developing and empowering teams.
• Strong background in commercial lease analysis and negotiation.
• Excellent communication, planning, and organizational skills.
• Planning and organization skills, with excellent attention to detail.
• Proficiency in financial review, report writing, and procedural documentation.
• Ability to work independently, delegate effectively, and ensure consistent follow-through.
• Proficiency with Microsoft Word, Excel and Outlook required. 
• Experience in YARDI Voyager is a plus.
• Travel may be required to meet position responsibilities depending upon location of portfolio or other Lowe/Hospitality at Work offices.

This job description in no way states or implies that the essential duties described are the only responsibilities.  The employee is required to follow any other instruction and to perform any other duties at the request of the supervisor or other management personnel.

Compensation: $150,000 to $190,000 annually, plus eligibility for annual bonus. We offer a competitive benefits package for full-time, regular team members, which includes group medical, dental, vision, life, and disability benefits, as well as critical illness and accident insurance. Additionally, we offer participation in pre-tax flexible benefits plans that include healthcare and dependent care reimbursement, as well as an employee assistance program. We also offer paid vacation, paid sick time, paid holidays, and are proud to provide participation in a 401(k) plan with a company match.